Comprehensive Guide to Samsung Mobile Devices

Founded in 1938 by Lee Byung-Chul, Samsung has evolved from a small trading company into a global technology giant. Headquartered near Gangnam Station in Seoul, South Korea, the company entered the electronics industry in the 1960s and launched its mobile phone division in 2000. By 2012, Samsung had established itself as a dominant player in the smartphone market.

Why Choose Samsung? Samsung offers an extensive selection of mobile phones, including the latest models in various styles. Customers can choose between locked and unlocked devices, as well as refurbished or second-hand options.

The third category includes carrier-locked and no-contract phones. Popular online retailers like Amazon, eBay, and Walmart sell these devices, with prices ranging from $100 to $1000. Samsung has partnered with leading carriers such as AT&T, Verizon, T-Mobile, and Straight Talk to provide customers with optimal options.

Market Growth

Samsung's mobile phones have seen significant growth in the US. In 2013, over 61% of American smartphone users favored Samsung devices. This figure increased to 64% in 2014 and reached nearly 70% by spring 2016, with the Galaxy S series, including models S6 through S8+, being the most popular.

Challenges and Controversies

The brand faced setbacks in 2016 with incidents involving the Galaxy Note 7, which experienced battery explosions and overheating issues. The US authorities banned the device on flights, and Samsung introduced software updates to disable affected phones, along with offering compensation for replacements.

Customer Support Initiatives

To address these issues, Samsung introduced the Premium Care program, providing 24/7 support worldwide. When launched in 2017, the Galaxy S8 and S8+ came with free premium support for the first 30 days, followed by an affordable monthly fee of $11.99. Samsung continues to innovate with new models, aiming to boost sales and retain consumer trust.