Top Business Phone Solutions for Large Companies in 2017

Organizations with extensive teams often require sophisticated business phone solutions. Some prefer traditional on-site systems, while others opt for cloud-based options. Depending on their needs, some focus on call center functionalities, while others prioritize collaborative features.

Leading providers like ShoreTel, Cisco, and Avaya offer comprehensive plans suitable for sizable organizations, providing versatile hosting and service choices. Their adaptable systems allow companies to tailor communication infrastructure to support large workforces effectively.

Cisco: Cisco's enterprise communication systems are ideal, offering both cloud and on-premise options capable of supporting thousands of users.

Avaya: Avaya stands out with its on-premise phone systems, particularly suitable for small to medium-sized enterprises. These systems can be integrated across multiple platforms and customized with specific features to meet business demands. Avaya charges a one-time fee of $500 to $550 per user for on-premise setups and around $25 per user each month for cloud options.

ShoreTel: For companies requiring call center capabilities, ShoreTel provides a robust solution featuring diverse hosting alternatives and extensive features that support all office staff, not just call centers. Cloud plans cost approximately $30-$40 per user with a one-time fee of $700 per user for on-premise systems. Call center seats are priced between $1,000 and $1,500.

ShoreTel’s VoIP plans are flexible, available both on-premise and via the cloud. Their reporting tools provide detailed insights into call center activities, including call reasons, queue performance, and agent efficiency.