Guide to Purchasing Auto Parts from RockAuto

Founded in 1999 by automotive engineers, RockAuto is a family-operated online business committed to providing detailed product information and affordable auto parts. Unlike traditional stores, they display comprehensive specifications for each part on their website, aiding customers in making informed choices. Their goal is to offer cost-effective parts by operating without physical storefronts, eliminating overhead costs and passing savings to consumers. Today, RockAuto serves over a million customers globally, with an ever-expanding catalog from multiple manufacturers.

Customers can track orders, request returns, or modify purchases via the "Order Status and Returns" page. Payments by mail are available by selecting check or money order and including the order number. All shipments are handled through common carriers, as in-store pickup isn't possible. Many appreciate RockAuto's discounts, genuine quality parts, and timely delivery, which often cost less than traditional retail outlets. The website's clear display and accurate inventory details enhance the shopping experience.

• Use the "Order Status and Returns" page to track, cancel, or report problems with orders.
• Follow instructions provided for returning parts if needed.
• Select "Check" or "Money Order" during online purchase and write the order number on the check.
• Orders are shipped via common carriers; physical pickup is unavailable.

Many customers favor RockAuto for their affordable prices, genuine parts, and reliable shipping. The website's transparency and detailed listings make online shopping hassle-free, often saving money compared to in-store purchases.