Essential Guide: Frequently Asked Questions About Ordering Auto Parts from RockAuto

Founded in 1999, RockAuto is a leading online retailer specializing in automotive replacement parts. Created by engineers, their extensive catalog includes detailed information beyond what traditional brick-and-mortar stores typically offer.

Operating exclusively online, RockAuto delivers quality auto parts at competitive prices. While the platform is user-friendly and efficient for purchasing vehicle components, many customers have common queries about their services and products.

Do they supply parts for trucks and cars?
Absolutely. Their inventory covers a wide range of vehicles, including cars, trucks, motorcycles, and trailers of various makes and years.

Their catalog presents makes listed alphabetically. You can select your vehicle’s year, model, and engine details by expanding each section. With a vast collection of auto parts, RockAuto is often the first choice for parts searches. If a particular part isn't found, you can input your vehicle details along with the part name into the search bar. Their growing inventory may eventually allow you to assemble an entire vehicle from available parts.

Are the parts new or used?
The majority of the parts sold are brand new, unless specified otherwise. They do offer remanufactured or used parts, clearly labeled in the product descriptions.

How can I search by part number?
On their catalog page, locate the Part Number Search bar at the top. Enter the exact part number and click search. If the number is correct, no additional selections are necessary. You can refine your results further by selecting brand or part type from dropdown menus. For uncertain parts, keyword searches are also available.

What about returns?
Returns are accepted under specific conditions. If a core charge applies, it is noted next to the product price in blue within the catalog. Typically, core returns are only accepted for parts with a core fee and must be returned within six months of purchase.

How to determine if a part is available?
Most parts listed are in stock and ready to ship unless marked as "Non-Stock" or "Out of Stock." For unavailable items, you can sign up for notifications on the product page to be alerted when stock is replenished.