The Evolving Concept of Service in Today's World

In our interconnected and dynamic society, change and progress are constant. Every new innovation in the market drives the need for continuous improvement. As markets evolve, so does the understanding of what constitutes a service. Historically, commodities existed solely between producers and consumers, but today, the idea of service has become integral to the product experience. Services now enhance product reliability and customer satisfaction, transforming from optional add-ons into essential components of the marketplace.

The history of the term 'service' reveals its rise in importance alongside technological advances. Initially, products were used and discarded without after-sales care. Modern technology shifted this mindset, leading to the widespread adoption of service arrangements—especially prominent in the late 20th century—boosting company profitability and customer loyalty worldwide.