Essential FAQs About O’Reilly Auto Parts You Should Know

Discover essential FAQs about O’Reilly Auto Parts, including how to choose the right parts, return policies, shipping details, and availability checks. This guide helps customers make informed decisions when shopping for automotive components, ensuring a smooth and cost-effective experience across their retail and online platforms.

Essential FAQs About O’Reilly Auto Parts You Should Know

O’Reilly Auto Parts is a leading retail chain in the U.S., operating over 4,800 stores across 47 states. Listed on NASDAQ, the company employs more than 74,000 people. It offers a wide range of automotive parts from hundreds of brands and manufacturers. Headquartered in Springfield, Missouri, O’Reilly provides customers with various services, including easy online shopping. Below are key frequently asked questions to help you make informed purchases from O’Reilly Auto Parts.

How can I select the correct auto part?
O’Reilly recommends four steps to ensure you get the right component. Choosing the appropriate part is crucial for your vehicle’s health and to avoid costly damages.

This helps prevent unnecessary expenses. Follow these guidelines:

Step 1 | Provide accurate vehicle details. If unsure, visit a nearby store for assistance from staff.

Step 2 | If no store is nearby, contact O’Reilly’s Customer Service.

Step 3 | Compare the online photo of the part with your existing one to verify match before purchasing.

Step 4 | After delivery, compare the new part with your original. If discrepancies exist, consult customer service before installation.

If you notice any inconsistencies, contact the store or support team prior to installation.

Are online purchases returnable?
Most online orders can be returned unless specified otherwise. Returns can often be handled at a local O’Reilly store. For detailed policy information, visit their official website.

What is the shipping policy?
O’Reilly ships within the U.S. only. Orders over $75 qualify for free shipping, excluding Hawaii and Alaska. Special care items and oversized parts are not eligible for free shipping.

How can I check the availability of auto parts?
To find a specific part in your area, use the store locator on their website. Enter your zip code or city and select a distance radius. Once you find a nearby store, search for the part number or name to confirm availability.