Common Questions About O'Reilly Auto Parts

O'Reilly Auto Parts is a prominent retailer with over 4,800 locations across the United States, serving 47 states. Publicly traded on NASDAQ, it employs more than 74,000 team members. The company offers a wide range of auto parts from numerous manufacturers and brands. Based in Springfield, Missouri, O'Reilly provides solutions for all automotive needs. Below are key questions customers often ask when shopping for auto parts from O'Reilly Auto Parts.

How can I ensure I buy the correct auto part?
O'Reilly recommends four key steps to select the right part for your vehicle. Accurate selection is crucial to prevent potential vehicle damage or costly repairs.

This process helps avoid costly mistakes. Follow these guidelines for proper part selection:

Step 1 | Gather accurate details about your vehicle. If unsure, visit an O’Reilly store to get assistance from staff.

Step 2 | If no nearby store is available, contact O'Reilly customer support.

Step 3 | Compare the online image of the part with your existing component to ensure they match before purchase.

Step 4 | Upon delivery, verify the new part matches your original. If discrepancies arise, contact customer service before installation.

Are online purchases returnable?
Most items bought online can typically be returned unless specified otherwise. Returns can often be made in-store at a nearby O’Reilly location. Visit their website for detailed return policies.

What is the shipping policy?
O'Reilly ships exclusively within the United States. Orders over $75 qualify for free shipping, excluding Hawaii and Alaska. Oversized or sensitive items are not eligible for free shipping.

How can I check if a part is available?
To verify part availability, locate a nearby store via the 'Store Locator' on their website. Enter your ZIP code or city/state. Choose a radius from 5 to 100 miles. Select the store and search for the part number or name to confirm stock status.